Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
Shipping Policy Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order. Order Processing All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.
Shipping Destinations
We currently ship to the following regions:
| Region | Shipping Method | Estimated Delivery |
|---|---|---|
| United States | Standard | 3–8 business days |
| Canada | Standard | 5–12 business days |
| Mexico | Standard | 10–17 business days |
| United Kingdom, Germany, France, Italy, Spain | Standard | 3–8 business days |
| Australia, New Zealand | Standard | 5–10 business days |
| Other Countries | Standard | 10–18 business days |
Note: Delivery times are estimates and begin from the date of shipping, not the date of order. Delays may occur due to customs, carrier issues, or peak seasons.
Shipping Rates
We offer flat-rate and free shipping options:
- Orders $0 – $39.99 USD: Shipping fee $3.99 USD
- Orders over $40.00 USD: Free Shipping
Shipping rates for some items may be weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Shipping
We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply once the package reaches your country. These charges are the responsibility of the recipient and are not included in our shipping fees. Please check with your local customs office for more information.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Lost or Delayed Packages
If your package is lost or significantly delayed, please contact our customer service team at service@juovipower.com and we will do our best to assist you.
Contact Us
If you have any questions about our shipping policy, please contact us at:
- Email: service@juovipower.com
- Business Hours: 24 hours a day, 7 days a week